Refund policy

Return and Refund Policy

Last Updated: October 14, 2026

At e2b5tt-qq.myshopify.com, we believe your bathroom should be a sanctuary of comfort, elegance, and daily convenience. From sleek soap dishes and sturdy towel hooks to modern toothbrush holders, every item in our catalog is crafted to bring order and style to your home routines. However, we understand that sometimes a product may not fit your space or meet your expectations. If you are not completely delighted with your purchase, our Return and Refund Policy is designed to make the process simple, transparent, and hassle-free.

30-Day Return Window

We offer a flexible 30-day return policy. You have 30 calendar days from the date you receive your order to request a return or exchange.

To be eligible for a return:

  • The item must be unused, unwashed, and in the exact condition that you received it.

  • Bath accessories (such as towel hooks, soap dishes, or toothbrush holders) must not show any signs of installation, adhesive backing removal, wall mounting marks, or exposure to water.

  • Items must be returned in their original packaging, including all tags, mounting hardware, screws, user inserts, and protective foam or sleeves.

  • Proof of purchase (such as your order confirmation email or receipt number) must accompany your return request.

Non-Returnable Items

For safety, hygiene, and operational standards, the following items cannot be returned:

  • Items marked as "Final Sale" or promotional gift cards.

  • Products that show clear signs of installation, modification, moisture exposure, or customer-induced damage.

  • Returns initiated after the 30-day post-delivery window has expired.

How to Initiate a Return

  1. Submit a Request: Contact our support team at [email protected] before shipping any item back. Please include your order number, a brief explanation of why you are returning the item, and high-quality photographs showing the item's current condition and original packaging.

  2. Authorization & Instructions: Once reviewed and approved, our customer service agent will issue a Return Authorization Number (RAN) alongside clear mailing instructions. Please do not send items back to us without receiving prior approval, as unauthorized returns cannot be processed.

  3. Pack Securely: Safely pack the bathroom hardware to prevent damage during transit. Ensure all small parts (wall anchors, screws, or mounting plates) are enclosed inside the package.

  4. Ship Your Package: Mail your item to our authorized return facility:

Return Address:

UIA, CLAYTON NICKOLAS

48 Magma Rd

Wattle Grove WA 6107

Australia

Return Shipping Costs

  • Customer Responsibility: Unless the return is due to a fulfillment mistake on our end or a verified product defect upon arrival, you will be responsible for paying the direct shipping costs for returning your item.

  • Shipping Recommendations: We strongly recommend using a trackable postal service or purchasing shipping insurance for higher-value packages. We cannot guarantee that we will receive your returned package if it is lost in transit by the carrier.

Refunds, Processing & Timeline

  • Inspection: Once your returned package arrives at our Australian warehouse, our quality assurance team will inspect the item within 3 business days.

  • Approval Notice: We will send you an email notification confirming receipt and notifying you whether your refund has been approved or rejected based on the condition of the returned item.

  • Payout Method: If approved, your refund will automatically be credited back to your original payment method (e.g., Credit Card, PayPal).

  • Processing Time: Refunds typically take 5 to 10 business days to reflect on your bank or credit card statement, depending on your financial institution’s processing times.

Damaged, Defective, or Incorrect Deliveries

We take pride in packaging delicate bathroom items with utmost care. However, transit accidents occur.

If your order arrives damaged, missing components (e.g., missing mounting screws), or if you received the wrong product entirely:

  1. Contact us within 48 hours of package delivery at [email protected].

  2. Include clear photos of the shipping box, shipping label, and the damaged or wrong product.

  3. Once verified, we will arrange a full refund or send an immediate, zero-cost replacement at no additional charge to you.